iOS – Application “Shuts Down” Unexpectedly on iPhone, iPad
We recently identified an issue that causes the application to shut down unexpectedly. An update should be available from the App Store within the next week that alleviates the issue.
In the mean time, we recommend making sure to close the application from multi-tasking each time it is used to prevent it from shutting down unexpectedly the next time you use it.
What is Multitasking?
When you exit an application by using the “home” button at the bottom of your device, the application continues to run in the background, and is stored in “Multitasking”.
How to Shut Down an Application from Multitasking
- Double-click the Home button to load recently used apps.
- Select the application by tapping and holding on the application until the red minus appears.
- Tap the red minus to quit the application. This also removes an application from recently used apps.
- Press the Home button to return to recently used apps. Then press the Home button again return to the Home screen